Shipping Policy

 

Device Replay, LLC is the operator of https://www.devicereplay.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Device Replay offers free shipping on all orders.  We have flat shipping costs on multiple levels of shipping speeds.  Shipping costs are outlined on the checkout page.  

3. Returns

-  3.1 Return Due To Change Of Mind

Device Replay will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.

(Device Replay) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
A 20% restocking fee applies to all returns other than those due to defect. 

-  3.2 Warranty Returns

Device Replay will happily honor any valid warranty claims, provided a claim is
submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Device Replay to
process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

-  4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

-  4.2 Transit Time Internationally
We currently do not support international shipping.

-  4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

-  4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address within 30 minutes of receiving your order.  In some instances this window is less and in other instances this window is more.  Contact immediately if an address change is necessary.  

-  4.5 P.O. Box Shipping
Device Replay will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

-  4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

-  4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

8. Customer Service
For all customer service enquiries, please email us at sales@devicereplay.com

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